A matter of perception

yay another complain letter sent to our company. my OC is pretty ticked off with all the accusations coming in. Recruits whine send a letter way up there all the damn arrows starts coming down. hahah. i had a talk with my platoon abt what happened and a couple of them wanted to clear things up with me. i wasnt surprised when they were defending what they said.
sure they made valid points. however what they missed out was what happens in the background or rather why things are done which they didnt bother to ask abt or find out. so the conversation went pretty simple. i just asked them a couple of questions. so it turns out is that everything said was tuned towards their perception of things not necessarily what actually happened. they started to see that what they said is actually baised just that they dont realise it and they dont realise the consequences of they actions. im not abt to screw them up for that. at least they know now that things arent always what they seem. hey im not perfect i know there are times i have commited the same offense. haha maybe we should take a step back to review what we see from another angle. chances are we might be missing something. :)